Complaint Procedure
At Amin Motors, we value our customers and are committed to providing high-quality service. If you have a complaint, please follow the procedure outlined below to ensure that your concerns are addressed promptly and effectively.
1. Written Complaint:
- Please address your written complaint to:
Attention to the Director
Amin Motors
6-9 The Square
Stockley Park
UB11 1FW
2. Email Complaint:
- Alternatively, you can send your complaint via email to: [email protected]
3. Telephone Complaint:
- If you prefer to discuss your complaint over the phone, please call us at: 020 3489 0767
What to Include in Your Complaint
To help us resolve your issue as quickly as possible, please include the following information in your complaint:
- Your full name and contact details (address, phone number, and email address).
- A detailed description of your complaint, including any relevant dates and times.
- Any supporting documents or evidence related to your complaint (e.g., receipts, photographs, correspondence).
- Your desired resolution or outcome.
Our Response
Upon receiving your complaint, we will:
1. Acknowledge receipt of your complaint within two business days.
2. Conduct a thorough investigation into your complaint.
3. Provide you with a detailed response within 14 business days. If additional time is needed, we will inform you of the delay and the expected timeline for resolution.
Follow-Up
If you are not satisfied with our response, you may request a further review by contacting the Director directly using the contact details provided above.
We take all complaints seriously and strive to improve our services based on your feedback. Thank you for giving us the opportunity to address your concerns.
Sincerely,
Amin Motors Management Team
Spidersnet